Roost Support

Questions go to support@adrondak.com. A real person reads every message.

Before you write in

To help us sort things out quickly, please include:

πŸ“± Your device model (e.g. iPhone 15 Pro or iPad Air)

🍏 Your iOS version (Settings β†’ General β†’ About β†’ Software Version)

πŸ—ΊοΈ Where it happened (Matches, a Town Guide, Journey, or Settings)

πŸ“ What happened: what you expected, and what you saw instead

Email support

Common questions

Why do I only get three towns?

Because three is a number you can actually think about. Roost ranks a nationwide dataset of 1,700 towns privately on your device, then surfaces three that are meaningfully different from one another rather than three variations of the same place. If one isn't right, tell Roost why and it will replace just that one.

Does Roost collect my data?

Roost and Adrondak don't collect your profile, quiz answers, Journey, notes, or the optional location searches you type. There is no account, no analytics, no ads and no tracking, and no Roost server that receives any of that. It stays on your device.

A few things do involve outside services. Town text and photos come from Wikipedia and Wikimedia. And if you choose to type where you are now, a family place, or a work hub, that text may be sent to Apple β€” geocoding when you save where you are now, and Apple's Maps search when you tap Find for family or work β€” so Roost can turn it into an approximate point. Adrondak never receives those lookups. Ordinary network information such as your IP address travels with any internet request, and Apple's handling is governed by Apple's own privacy policy. The full picture is in the Privacy Policy.

Does Roost use my location?

No GPS, and Roost never asks for location permission. You can optionally type three places β€” where you are now, family or close people, and a work hub. Those go to Apple only when you save or tap Find, then stay on your device: current location to estimate how far matches are from you, family as a preferred radius (not a hard cutoff when it would leave too few towns), and work as your commuting-radius limit. If a lookup fails, Roost doesn't invent coordinates. Details are in the Privacy Policy.

Do I need an account or the internet?

No account, ever. Roost works offline for the parts that matter β€” the town data is bundled with the app, so onboarding and matching don't need a connection. Town photos and article summaries are fetched when you view a town, so those need the internet; without it, Roost shows a placeholder and carries on.

Why does a town show an icon instead of a photo?

Roost only displays a photograph when it can verify the image's licence and attribution, and it deliberately won't use a county locator map as a town's picture β€” a grey outline of a state tells you nothing about a place. When there's no suitable photograph, Roost shows a simple placeholder with the town's name instead.

What is Human Design doing in here?

It's optional, and it's treated as a preference lens rather than fact. If you enter chart details, Roost uses them as one signal among many when ranking towns. Skipping it entirely still produces matches, and it makes no medical, financial or relocation claims.

How does Roost "learn" what I like?

Only from deliberate actions β€” saving a town, moving it forward in your Journey, removing it, or telling Roost a match isn't for you. It never watches how long you look at something. The adjustment is small and capped by design, so your original answers stay in charge. You can turn it off or reset it in Settings.

What are Market Watch notifications?

Optional reminders about towns in your Journey, scheduled entirely on your device β€” there's no push server involved. Declining notification permission doesn't affect anything else, and you can turn them off in Settings at any time.

How do I start over?

Settings has two options. Update my answers retakes the questions while letting you keep your saved places. Start over from scratch returns Roost to a first-launch state. Both ask for confirmation first, and deleting the app removes everything.

Is Roost a real-estate service?

No. Roost doesn't list properties, doesn't know what's for sale, and isn't a broker. Housing figures shown in the app are indicative context, not listings or valuations. The home-browsing button simply opens a Zillow search for that town so you can look for yourself.

Still stuck?

Write in and we'll help.

support@adrondak.com